Bridge Customer Support

Welcome! You can raise a request for bridge support using the options provided.

What can we help you with?

Technical support

Required fields are marked with an asterisk

{"xsrfToken":"b818f4a6ab952810cc4d027eb1850711812e971e_lout","branding":{"id":"2","key":"csmt","name":"Bridge Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/94e533e9-23ea-42e2-b457-8e702822af67/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjQwZGI3NS00Y2IxLTQ1NDktOTVhOS1jMDIxMWY4NGQyODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0ZTUzM2U5LTIzZWEtNDJlMi1iNDU3LThlNzAyODIyYWY2NyI6WyJyZWFkIl19LCJleHAiOjE3NTEzNDcyMzEsIm5iZiI6MTc1MTM0NjYzMX0.sBrO0LswA3psiekqLgNSTMQRAY5CtS7egKqWIA6YRCc&client=3240db75-4cb1-4549-95a9-c0211f84d284&mode=fit","logoId":"94e533e9-23ea-42e2-b457-8e702822af67","isLogoAvailable":true,"helpCenterTitle":"Welcome to the bridge HelpDesk","sharedPortalName":"HelpDesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im bridge HelpDesk","sharedPortalName":"HelpDesk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the bridge HelpDesk","sharedPortalName":"HelpDesk","localeDisplayName":"English (United States)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074de","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6e52174a-dd33-4f62-9e8c-2673ab1a5b8f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjQwZGI3NS00Y2IxLTQ1NDktOTVhOS1jMDIxMWY4NGQyODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlNTIxNzRhLWRkMzMtNGY2Mi05ZThjLTI2NzNhYjFhNWI4ZiI6WyJyZWFkIl19LCJleHAiOjE3NTEzNDcyMzEsIm5iZiI6MTc1MTM0NjYzMX0.FIq5eU9ZqNrBpuvw6woSEWiLJz2K2j6t-_KOqBn0GZE&client=3240db75-4cb1-4549-95a9-c0211f84d284&height=300&mode=fit","bannerMediaApiFileId":"6e52174a-dd33-4f62-9e8c-2673ab1a5b8f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"csmt","projectId":11138,"serviceDeskId":2,"name":"Bridge Customer Support","description":"Welcome! You can raise a request for bridge support using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"9","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":11245,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","groups":[2],"key":""},{"id":"4","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help troubleshooting? Select this to request assistance.","icon":11220,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11220","groups":[2],"key":""},{"id":"15","name":"Onboarding Feedback","descriptionHtml":"","callToAction":"Onboarding Feedback","introHtml":"","icon":11201,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11201","groups":[2],"key":""},{"id":"11","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":11239,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11239","groups":[2],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":11227,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11227","groups":[],"key":""},{"id":"10","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":11235,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11235","groups":[],"key":""},{"id":"5","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":11236,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11236","groups":[],"key":""},{"id":"6","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":11241,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11241","groups":[],"key":""},{"id":"7","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":11249,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11249","groups":[],"key":""},{"id":"14","name":"Technischer Support aruna","descriptionHtml":"","callToAction":"Technischer Support aruna","introHtml":"Benötigen Sie Hilfe? Wählen Sie dies, um Unterstützung anzufordern.","icon":11250,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11250","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[4,9,11,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"69686e86-88d6-325b-9f09-4ba82dcaa319","appLinkName":"System Confluence","appLinkUrl":"https://bridge-systems.atlassian.net/wiki","spaceKey":"HEL","spaceName":"HelpDesk","spaceUrl":"https://bridge-systems.atlassian.net/wiki/spaces/HEL","isServer":false},"labels":[],"projectKey":"CSMT","serviceDeskId":2,"kbLinkDomainURLs":["https://bridge-systems.atlassian.net","https://helpdesk.support.bridge-systems.com"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSMT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjQwZGI3NS00Y2IxLTQ1NDktOTVhOS1jMDIxMWY4NGQyODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMTM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzNDc4MzEsIm5iZiI6MTc1MTM0NjYzMX0.kifMUYZtbndh7pKO9hEJtZGEawEUy5oTefAwiUCedCA","targetCollection":"upload-project-11138","endpointUrl":"https://api.media.atlassian.com","clientId":"3240db75-4cb1-4549-95a9-c0211f84d284","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":4,"projectId":11138,"issueType":{"id":"10381","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"Need help troubleshooting? Select this to request assistance.","instructions":"","icon":11220,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11220","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10963","fieldConfigId":"11801","label":"First Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10964","fieldConfigId":"11802","label":"Last Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Enter details about your request.","descriptionHtml":"Enter details about your request.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10965","fieldConfigId":"11803","label":"Browser","description":"The program you use to access bridge on the Internet (e.g. Google Chrome, Safari, etc.).","descriptionHtml":"The program you use to access bridge on the Internet (e.g. Google Chrome, Safari, etc.).","required":false,"displayed":true,"presetValues":[],"values":[{"value":"12343","label":"Google Chrome","selected":false,"children":[]},{"value":"12344","label":"Microsoft Edge","selected":false,"children":[]},{"value":"12345","label":"Mozilla Firefox","selected":false,"children":[]},{"value":"12346","label":"Safari","selected":false,"children":[]},{"value":"12347","label":"Opera","selected":false,"children":[]},{"value":"12348","label":"Others","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10968","fieldConfigId":"11806","label":"Operating system","description":"Select the operating system installed on your device.","descriptionHtml":"Select the operating system installed on your device.","required":false,"displayed":true,"presetValues":[],"values":[{"value":"12356","label":"Windows","selected":false,"children":[]},{"value":"12357","label":"MacOS (MacBook)","selected":false,"children":[]},{"value":"12358","label":"iPadOS (iPad)","selected":false,"children":[]},{"value":"12359","label":"iOS (iPhone)","selected":false,"children":[]},{"value":"12360","label":"Android Smartphone (Samsung, Huawei etc.)","selected":false,"children":[]},{"value":"12361","label":"Android Tablet","selected":false,"children":[]},{"value":"12362","label":"linux (Ubuntu, Debian, Mint etc.)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10967","fieldConfigId":"11805","label":"Internet adress of the server","description":"Copy the address of your bridge server into the text field. (e.g. www.br-idge.com or capitol.br-idge.com)","descriptionHtml":"Copy the address of your bridge server into the text field. (e.g. www.br-idge.com or capitol.br-idge.com)","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/4","calendarParams":{"firstDay":0,"date":"2025-07-01T07:10:31+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"69686e86-88d6-325b-9f09-4ba82dcaa319","appLinkName":"System Confluence","appLinkUrl":"https://bridge-systems.atlassian.net/wiki","spaceKey":"HEL","spaceName":"HelpDesk","spaceUrl":"https://bridge-systems.atlassian.net/wiki/spaces/HEL","isServer":false},"labels":[],"projectKey":"CSMT","serviceDeskId":2,"kbLinkDomainURLs":["https://bridge-systems.atlassian.net","https://helpdesk.support.bridge-systems.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjQwZGI3NS00Y2IxLTQ1NDktOTVhOS1jMDIxMWY4NGQyODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMTM4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzNDc4MzEsIm5iZiI6MTc1MTM0NjYzMX0.kifMUYZtbndh7pKO9hEJtZGEawEUy5oTefAwiUCedCA","targetCollection":"upload-project-11138","endpointUrl":"https://api.media.atlassian.com","clientId":"3240db75-4cb1-4549-95a9-c0211f84d284","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:footer-for-jsm__sd-portal-footer-create_request","name":"sd-portal-footer","html":"<div class=\"ap-container\" id=\"ap-footer-for-jsm__sd-portal-footer-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-footer-for-jsm__sd-portal-footer-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"footer-for-jsm\",\n \"uniqueKey\":\"footer-for-jsm__sd-portal-footer-create_request\",\n \"key\":\"sd-portal-footer-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.create_request\", \"title\":\"sd-portal-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://atlassian-apps.seavus.com/portal-footer/2?xdm_e=https%3A%2F%2Fhelpdesk.support.bridge-systems.com&xdm_c=channel-footer-for-jsm__sd-portal-footer-create_request&cp=&xdm_deprecated_addon_key_do_not_use=footer-for-jsm&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhNWYzYzg5M2MzYTUyNTc0OTJlNmNlYTkzNmZhMDUzYzI2MzhiODkwNzNjOTRiMjdmMzAzNzdlYWY5ZTgzMDY2IiwiaXNzIjoiMjk3MWM2ZTYtMzZiMS0zNzlmLTkzNWMtMzdjYTAyZTA3MDI5IiwiY29udGV4dCI6e30sImV4cCI6MTc1MTM0NzUzMSwiaWF0IjoxNzUxMzQ2NjMxfQ.pB1333mVrNj_VYkSzyq-9kPs9LZOiEXa0panVGc2wk8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjI5NzFjNmU2LTM2YjEtMzc5Zi05MzVjLTM3Y2EwMmUwNzAyOSIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvYnJpZGdlLXN5c3RlbXMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvaGVscGRlc2suc3VwcG9ydC5icmlkZ2Utc3lzdGVtcy5jb20ifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkNTTVQiLCJpZCI6IjExMTM4In19fSwiZXhwIjoxNzUxMzQ3NTMxLCJpYXQiOjE3NTEzNDY2MzF9.fheqjdmRML7Y4MNsTqkk4SE3AD416AxQIp1fjZkQ5lQ\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://bridge-systems.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://helpdesk.support.bridge-systems.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CSMT\\\",\\\"id\\\":\\\"11138\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CSMT\\\",\\\"project.id\\\":\\\"11138\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"4\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://atlassian-apps.seavus.com\",\n \"hostOrigin\":\"https://helpdesk.support.bridge-systems.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bridge-systems","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b818f4a6ab952810cc4d027eb1850711812e971e_lout","baseUrl":"https://helpdesk.support.bridge-systems.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bridge-systems.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"30985760","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3240db75-4cb1-4549-95a9-c0211f84d284","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"554beab7ffab453c8e54f9ce5d6e9a72","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}