Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for bridge support using the options provided.
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"6c9d37367ea57f4d4ba10c31a2b680127347ae87_lout","branding":{"id":"2","key":"csmt","name":"Bridge Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/94e533e9-23ea-42e2-b457-8e702822af67/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjQwZGI3NS00Y2IxLTQ1NDktOTVhOS1jMDIxMWY4NGQyODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0ZTUzM2U5LTIzZWEtNDJlMi1iNDU3LThlNzAyODIyYWY2NyI6WyJyZWFkIl19LCJleHAiOjE3ODEzODY0MzYsIm5iZiI6MTc4MTM4NTgzNn0.nudBM3dYs39-pszyqTOFs_7uvh9Os14HjK2G15O0E-E&client=3240db75-4cb1-4549-95a9-c0211f84d284&mode=fit","logoId":"94e533e9-23ea-42e2-b457-8e702822af67","isLogoAvailable":true,"helpCenterTitle":"Welcome to the bridge HelpDesk","sharedPortalName":"HelpDesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im bridge HelpDesk","sharedPortalName":"HelpDesk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the bridge HelpDesk","sharedPortalName":"HelpDesk","localeDisplayName":"English (United States)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074de","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6e52174a-dd33-4f62-9e8c-2673ab1a5b8f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjQwZGI3NS00Y2IxLTQ1NDktOTVhOS1jMDIxMWY4NGQyODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZlNTIxNzRhLWRkMzMtNGY2Mi05ZThjLTI2NzNhYjFhNWI4ZiI6WyJyZWFkIl19LCJleHAiOjE3ODEzODY0MzYsIm5iZiI6MTc4MTM4NTgzNn0.gXuP81WqtWrIUsAoUqWUMllZf5Ch4HFWUphglLNaoWE&client=3240db75-4cb1-4549-95a9-c0211f84d284&height=300&mode=fit","bannerMediaApiFileId":"6e52174a-dd33-4f62-9e8c-2673ab1a5b8f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"csmt","projectId":11138,"serviceDeskId":2,"name":"Bridge Customer Support","description":"<p>Welcome! You can raise a request for bridge support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"9","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11245,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","groups":[2],"key":""},{"id":"4","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help troubleshooting? Select this to request assistance.</p>","icon":11220,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11220","groups":[2],"key":""},{"id":"15","name":"Onboarding Feedback","descriptionHtml":"","callToAction":"Onboarding Feedback","introHtml":"","icon":11201,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11201","groups":[2],"key":""},{"id":"11","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11239,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11239","groups":[2],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11227,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11227","groups":[],"key":""},{"id":"10","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11235,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11235","groups":[],"key":""},{"id":"5","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":11236,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11236","groups":[],"key":""},{"id":"6","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11241,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11241","groups":[],"key":""},{"id":"7","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11249,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11249","groups":[],"key":""},{"id":"14","name":"Technischer Support aruna","descriptionHtml":"","callToAction":"Technischer Support aruna","introHtml":"<p>Benötigen Sie Hilfe? Wählen Sie dies, um Unterstützung anzufordern.</p>","icon":11250,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11250","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[4,9,11,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"69686e86-88d6-325b-9f09-4ba82dcaa319","appLinkName":"System Confluence","appLinkUrl":"https://bridge-systems.atlassian.net/wiki","spaceKey":"HEL","spaceName":"HelpDesk","spaceUrl":"https://bridge-systems.atlassian.net/wiki/spaces/HEL","isServer":false},"labels":[],"projectKey":"CSMT","serviceDeskId":2,"kbLinkDomainURLs":["https://bridge-systems.atlassian.net","https://helpdesk.support.bridge-systems.com"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSMT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjQwZGI3NS00Y2IxLTQ1NDktOTVhOS1jMDIxMWY4NGQyODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTExMzU0MzM3NDYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxMzg3MDM2LCJuYmYiOjE3ODEzODU4MzYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.sKgATRqHXvQRjzKQb2HpnEnDb9Gp0veJcmsTaQ-8DeQ","targetCollection":"upload-user-collection-1135433746","endpointUrl":"https://api.media.atlassian.com","clientId":"3240db75-4cb1-4549-95a9-c0211f84d284","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":9,"projectId":11138,"issueType":{"id":"1","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":11245,"iconUrl":"https://helpdesk.support.bridge-systems.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11245","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10963","fieldConfigId":"11801","label":"First Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10964","fieldConfigId":"11802","label":"Last Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10965","fieldConfigId":"11803","label":"Browser","description":"The program you use to access bridge on the Internet (e.g. Google Chrome, Safari, etc.).","descriptionHtml":"<p>The program you use to access bridge on the Internet (e.g. Google Chrome, Safari, etc.).</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"12343","label":"Google Chrome","selected":false,"children":[]},{"value":"12344","label":"Microsoft Edge","selected":false,"children":[]},{"value":"12345","label":"Mozilla Firefox","selected":false,"children":[]},{"value":"12346","label":"Safari","selected":false,"children":[]},{"value":"12347","label":"Opera","selected":false,"children":[]},{"value":"12348","label":"Others","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10968","fieldConfigId":"11806","label":"Operating system","description":"Select the operating system installed on your device.","descriptionHtml":"<p>Select the operating system installed on your device.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"12356","label":"Windows","selected":false,"children":[]},{"value":"12357","label":"MacOS (MacBook)","selected":false,"children":[]},{"value":"12358","label":"iPadOS (iPad)","selected":false,"children":[]},{"value":"12359","label":"iOS (iPhone)","selected":false,"children":[]},{"value":"12360","label":"Android Smartphone (Samsung, Huawei etc.)","selected":false,"children":[]},{"value":"12361","label":"Android Tablet","selected":false,"children":[]},{"value":"12362","label":"linux (Ubuntu, Debian, Mint etc.)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10967","fieldConfigId":"11805","label":"Internet address of the server","description":"Copy the address of your bridge server into the text field. (e.g. www.br-idge.com or capitol.br-idge.com)","descriptionHtml":"<p>Copy the address of your bridge server into the text field. (e.g. www.br-idge.com or capitol.br-idge.com)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2026-06-13T23:23:56+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"69686e86-88d6-325b-9f09-4ba82dcaa319","appLinkName":"System Confluence","appLinkUrl":"https://bridge-systems.atlassian.net/wiki","spaceKey":"HEL","spaceName":"HelpDesk","spaceUrl":"https://bridge-systems.atlassian.net/wiki/spaces/HEL","isServer":false},"labels":[],"projectKey":"CSMT","serviceDeskId":2,"kbLinkDomainURLs":["https://bridge-systems.atlassian.net","https://helpdesk.support.bridge-systems.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjQwZGI3NS00Y2IxLTQ1NDktOTVhOS1jMDIxMWY4NGQyODQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTExMzU0MzM3NDYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxMzg3MDM2LCJuYmYiOjE3ODEzODU4MzYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.sKgATRqHXvQRjzKQb2HpnEnDb9Gp0veJcmsTaQ-8DeQ","targetCollection":"upload-user-collection-1135433746","endpointUrl":"https://api.media.atlassian.com","clientId":"3240db75-4cb1-4549-95a9-c0211f84d284","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}